This Privacy Policy explains how The Gray Group Holdings LLC (DBA: GrayLocke Services), a subsidiary of The Gray Group ("GrayLocke," "we," "us" or "our"), collects, uses and protects information when you visit graylockeservices.com (the "Website") or contact us through it. By using the Website, you agree to this Privacy Policy.
1. Information We Collect
Information you give us. When you use our contact form or email us, we collect what you choose to send, such as your name, company or agency, email address, phone number, the service you're asking about and your message. If you email a résumé to careers@graylockeservices.com, we collect the information in it.
Information collected automatically. Like most websites, our hosting and security providers automatically log technical information when you visit, such as your IP address, browser type, device type, operating system, referring page, pages viewed and the date and time of your visit. Depending on where you live, an IP address may be considered personal information.
We do not knowingly collect sensitive personal information through the Website. Please don't send Social Security numbers, identification documents, financial account details or sensitive security information through the contact form or by email.
2. How We Use Information
- To respond to your inquiry and provide the services you request
- To evaluate employment interest and contact applicants
- To send you communications related to your inquiry or our services
- To operate, secure and improve the Website, and to detect spam, fraud and abuse
- To comply with legal obligations, including our obligations as a licensed security company
3. How We Share Information
We do not sell your personal information or give your contact details to third parties to market their own products to you. We share information only as follows:
- Service providers that help us run the Website and our business, such as our website host and security provider (Cloudflare), our email delivery provider (Resend) and our email and productivity provider (Microsoft). They may use your information only to provide services to us.
- Affiliates within The Gray Group family of companies that follow substantially similar privacy practices.
- Legal and safety reasons, when required by law, subpoena or legal process, or to investigate suspected fraud, harassment, threats or violations of our Terms of Service.
- Business transfers, such as a merger, acquisition or sale of all or part of our business.
We may use and share aggregated or de-identified information that does not identify you for any lawful purpose.
4. Cookies and Similar Technologies
The Website does not use advertising or analytics cookies. Our hosting and security provider may set strictly necessary cookies to protect the Website from bots and attacks. The Website loads fonts from Google Fonts, which means your browser sends your IP address to Google when a page loads. You can block or delete cookies in your browser settings, though some features may not work as intended.
5. Data Retention
We keep inquiry and applicant information only as long as needed to respond to you, provide our services, meet our legal, licensing and record-keeping obligations, and resolve disputes. We then delete it or de-identify it.
6. Security
We use reasonable physical, electronic and administrative safeguards to protect your information, and we limit access to people who need it to do their jobs. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Your Choices
You can ask us to access, correct or delete the personal information you've given us, or to stop contacting you, by emailing contact@graylockeservices.com. We will respond within a reasonable time and may need to verify your identity first. We may keep certain information where the law or our licensing obligations require it. Where we send marketing emails, you can unsubscribe using the link in the email.
8. Communications
When you give us your email address or phone number, you agree that we may contact you by email, phone or text about your inquiry. Message and data rates may apply. Please don't include confidential information in unsolicited messages to us; we treat unsolicited submissions as non-confidential.
9. Children
The Website is not directed to children under 13, and we do not knowingly collect their personal information. If we learn that we have, we will delete it. Parents or guardians who believe their child has sent us information can contact us at the address below.
10. Third-Party Links
The Website may link to other websites, including The Gray Group's. We are not responsible for the privacy practices or content of other websites, and we encourage you to read their policies.
11. Where Information Is Stored
The Website is operated from the United States, and your information is processed and stored in the United States. Information stored in the United States may be subject to lawful requests from U.S. courts and law enforcement.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date. Your continued use of the Website after we post changes means you accept them.
13. Governing Law
This Privacy Policy is governed by the laws of the State of Texas, and it is incorporated into our Terms of Service.
14. Contact Us
GrayLocke Services
Email: contact@graylockeservices.com
Texas DPS Private Security License C30938201